+49 (0)40 / 33 44 71 33 | Contact

Shipping & Return

Your shipping and return options at braun-hamburg.com

  • Quick delivery times
  • Free standard shipping within Germany 
  • Free return shipping
  • Express shipping throughout Germany
  • Same day delivery in the city limits of Hamburg
  • International shipping
  • You have the right to cancel this contract and the option of return shipping within 14 days of receipt of goods.

Partial deliveries / Delivery delays: The presented products may not necessarily be available when you visit our online shop. We will inform you about this in a separate email as soon as possible. You can check the status of your order in your customer account.
We will inform you immediately in case of delayed delivery.

Please note: The facts which are detailed and conclusive in our General Terms & Conditions are binding.


Shipping

  1. SHIPPING TYPES: Braun GmbH & Co. KG ships its products within Germany via UPS Standard, DHL Paket or DHL Express, as well as courier service within the Hamburg city limits. The transport risk lies with the shipper. For shipments to all other countries, delivery is made exclusively via UPS. Please note: When specifying a Packstation as a delivery address, shipping is only possible per DHL. Please also note that Saturday delivery is not possible when UPS is specified as shipping type.
  2. ORDER PROCESSING TIMES: The merchandise is ready for shipment no later than on the day following your order. Unless otherwise agreed with you, delivery occurs from the warehouse within 1-5 working days (see below list) to the delivery address you have specified, depending upon the selection of the shipping type and the point of delivery. Possible impediments, however, may cause delays of up to seven days.
  3. SHIPPING COSTS & DELIVERY TIMES: Please refer to the below table for details on shipping costs and delivery times.

  4. Point of delivery Shipping type Shipping costs** Delivery time, calculated after receipt of order
    Germany UPS Standard EUR 0.00 1-2 working days
    Germany DHL Paket EUR 0.00 2-5 working days
    Germany DHL Express EUR 10.00 1 working day*
    Hamburg*** Express courier EUR 15.00 max. 3 hours
    In-Store Hamburg**** Pick up EUR 0.00 1-2 working days
    Austria UPS EUR 15.00 2-4 working days
    Belgium UPS EUR 15.00 2-4 working days
    Czech Republic UPS EUR 15.00 2-4 working days
    Denmark UPS EUR 15.00 2-4 working days
    Estonia UPS EUR 15.00 2-4 working days
    Finland UPS EUR 15.00 2-4 working days
    France UPS EUR 15.00 2-4 working days
    Ireland UPS EUR 15.00 2-4 working days
    Italy UPS EUR 15.00 2-4 working days
    Luxembourg UPS EUR 15.00 2-4 working days
    The Netherlands UPS EUR 15.00 2-4 working days
    Poland UPS EUR 15.00 2-4 working days
    Portugal UPS EUR 15.00 2-4 working days
    Sweden UPS EUR 15.00 2-4 working days
    Slovakia UPS EUR 15.00 2-4 working days
    Slovenia UPS EUR 15.00 2-4 working days
    Spain UPS EUR 15.00 2-4 working days
    United Kingdom UPS EUR 15.00 2-4 working days
    Liechtenstein UPS Express Saver EUR 25.00 2-4 working days
    Norway UPS Express Saver EUR 25.00 2-4 working days
    Switzerland UPS Express Saver EUR 25.00 2-4 working days
    Australia UPS Express Saver EUR 45.00 2-4 working days
    Canada UPS EUR 45.00 2-4 working days
    United States UPS Express Saver EUR 45.00 2-4 working days
    Hong Kong UPS Express Saver EUR 45.00 2-4 working days
    Japan UPS Express Saver EUR 45.00 2-4 working days
    Singapore UPS Express Saver EUR 45.00 2-4 working days
    South Korea (Republic of Korea) UPS Express Saver EUR 45.00 2-4 working days
    United Arab Emirates UPS Express Saver EUR 45.00 2-4 working days

    * Orders received by 2 pm CET from Monday to Friday (except for public holidays) are delivered by 12 noon on the next working day.
    ** For shipping costs with a point of delivery in Germany (domestic) and the EU, the cost of shipping includes VAT. The shipping costs for a point of delivery outside the EU does not include VAT.
    *** Express courier: Courier delivery is only possible in the city limits of Hamburg and for payment by credit card or SOFORT Überweisung (instant funds transfer). Same day delivery for orders received by 4 pm CET from Monday to Friday (except for public holidays).
    **** Pick up in-store - Click & Collect: A pickup in our stores Mönckebergstraße or Kaisergalerie is possible if paying by credit card, PayPal or SOFORT Überweisung. During pick up, a valid photo ID with the name and surname of the customer is required for verification purposes.

DELIVERIES TO NON-EU COUNTRIES

  1. PRICES: For deliveries to non-EU countries, the article prices stated are net prices, i.e. the sales prices exclusive of 19% VAT.
  2. COSTS, DELIVERIES SUBJECT TO CUSTOMS DUTIES: We wish to point out that we bear the costs for door-to-door shipping, the insurance of the merchandise, as well as all costs for accompanying documents. For deliveries to countries outside of the European Union, other costs may be incurred, in such individual cases Braun Hamburg is not responsible for the costs and these shall be borne by the customer. These include costs for money transfers through banks (e.g. foreign bank charges, bank transfer fees, exchange rates) or import duties and/or taxes (e.g. customs duties). Such costs may also be incurred if the payment is not made within a country in the European Union, but rather the customer makes a money transfer payment from a country outside of the European. Any payable import sales tax, along with any customs fees, are collected from the recipient by the shipping company (respective partner forwarding agent in the delivery country). Please note that in case of a return it is not the responsibility of Braun Hamburg to refund any additional incurring costs such as customs duties or import sales taxes.
  3. DELIVERY TIME: The delivery time to countries subject to customs duty takes two to four working days, depending on the shipping type and destination.

DELIVERIES TO LIECHTENSTEIN (EEA STATE)
Deliveries to Liechtenstein take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Liechtenstein, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO SWITZERLAND
Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Switzerland, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately. Shipment to the villages Samnaun CH-7562 and CH-7563 is not possible.

DELIVERIES TO NORWAY
Deliveries to Switzerland take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Norway, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO THE USA
Deliveries to the United States take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in the USA (Sales Tax), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO CANADA
Deliveries to Canada take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Canada (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO AUSTRALIA
Deliveries to Australia take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Australia (GST), you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO JAPAN
Deliveries to Japan take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Japan, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO HONG KONG
Deliveries to Hong Kong take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Hong Kong, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO SINGAPORE
Deliveries to Singapore take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in Singapore, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO SOUTH KOREA (REPUBLIC OF KOREA)
Deliveries to South Korea take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in South Korea, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

DELIVERIES TO THE UNITED ARAB EMIRATES
Deliveries to the UAE take 2 to 4 business days. The product prices displayed are exclusive of German value-added tax and also exclude customs duties as well as the VAT as applicable in UAE, you only pay the net prices to braun-hamburg.com. The shipping costs as indicated are also exclusive of VAT. Please note that the shipping company will charge all import sales taxes, customs duties and handling fees separately.

Returns

As a consumer, you may cancel your order and return the ordered products or exchange them for a different size within 14 days of receipt of merchandise. You are not obligated to state any reason for your cancellation.
We will reimburse you for the purchase price you have already paid immediately upon receiving the return shipment. The refund will be credited to your account, depending upon the payment method.

You may refer to the complete cancellation information with exact details as to the beginning of the cancellation period and the consequences of contract cancellation in our CANCELLATION POLICY >.

For questions or additional information on the return procedure, please do not hesitate to contact our Customer Service (Monday to Friday from 8 am to 7 pm CET, Saturday from 10 am to 6 pm CET).

Please use the postage-paid return shipping label included in your delivery, along with the sample cancellation form on our website [https://www.braun-hamburg.com/cancellation-form]. That way the return shipping is carried out at the expense of the Braun Hamburg GmbH & Co. KG. The use of the return shipping label, however, is not a precondition for exercising your right of cancellation.
Please use the original boxes for your return shipment. Please complete the return and exchange form and include it in the return shipment
Depending upon the selected shipping type, the UPS or DHL return pick-up service is available free of charge.

  1. Shipping via DHL Paket: For orders within Germany sent via DHL Paket, you can simply drop off your package at your nearest post office or at a Packstation. Should you desire pick-up, please call us and we will arrange a pick-up time with you.
  2. Shipping via DHL Express:Please use the DHL Paket return label enclosed in the package. You can now simply drop off the return package at your nearest post office.
  3. Shipping via UPS Standard: Please use the UPS return form enclosed in the package. For pick-up of the returns via UPS, please contact UPS
    a. either on the following service number (for Germany): +49 (0)180 688 266 3.
    b. b. or via the UPS homepage www.ups.com under "Shipping" and "Schedule a Collection"
    Otherwise you can drop off your package by using the UPS return form at your nearest UPS Access Point.
  4. Shipping via courier service: Please contact our customer service. You will then receive a printable return label via DHL Return Online. You can then drop off the return package at your nearest post office.

If the above-mentioned conditions are observed, the return shipping is carried out at our expense and risk. Braun GmbH & Co. KG is not responsible for items not sent back in the manner described above.

EXCHANGES
If you would like to exchange an item because it does not fit, you may choose a different size. Please note that this is subject to availability. It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether. Furthermore, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached

PERSONALISED ARTICLES
According to statutory regulations, the cancellation right does not apply in case of contracts for delivery of merchandise of which the production requires an individual selection or specification by the consumer or which is clearly tailored to the individual requirements of the consumer. Thus, personalised products, for which you have chosen our Monogram service, are not returnable.

REFUND TIME
We will reimburse you for the purchase price you have already paid immediately upon receiving the return shipment and after the obligatory incoming inspection of the merchandise. You will receive the reimbursement amount, depending upon the payment method, in the form of a credit to your account (prepayment or SOFORT Überweisung (instant funds transfer)) or to your credit card account (credit card). We hope you appreciate the fact that we cannot transfer funds back to other accounts or credit cards for security reasons. Wherever possible, the refund amount will be credited on the same day, no later, however, than the next working day. Please note that in case different banks are involved, this may lead to time delays in bank transfers.

CURRENCY FLUCTUATIONS
All payments and credit notes will be handled in the currency chosen for the purchase (EUR). Braun Hamburg is not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.

In case there is no return form enclosed in the package, please contact our customer service.

RETURNS FROM NON-EU COUNTRIES

  1. PROCEDURE FOR RETURNS FROM OUTSIDE THE EUROPEAN UNION: You will receive an invoice inside the packet as well as the commercial invoice on the outside of the packet. In the case of a return shipment, please hand over the packet – including the return label and the commercial invoice attached to the outside) – to UPS, or take it to a UPS Access Point near you. The invoice serves as documentation for the customer; the commercial invoice is for the purpose of return shipments. In order to receive a reimbursement for paid customs duties/taxes for goods that are not kept, please observe the following: on your invoice, please cross out any item that you do not wish to return. Amounts can be changed by hand as well. State "RETURN GOODS" on the invoice and hand it over together with the package as documentation for the return shipment and for the reimbursement of customs and taxes already paid.
  2. REFUND ADDITIONAL COSTS: Please note that in case of a return it is not the responsibility of Braun Hamburg to refund any additional incurring costs such as customs duties, import sales taxes or other handling fees. However, you may obtain a refund from your local authorities. Please note that you have to provide proof of export (e. g. bill of sale or airway bill) and proof of payment of duties and taxes.
  3. CURRENCY FLUCTUATIONS: All payments and credit notes will be handled in the currency chosen for the purchase (EUR). Braun Hamburg is not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.

In case there is no return form enclosed in the package, please contact our customer service.

Contact

BRAUN Hamburg
Mönckebergstr. 17
20095 Hamburg, Germany

Phone: +49 (0)40 – 33 44 70
Fax: +49 (0)40 – 33 44 71 03

BRAUN HAMBURG HOTLINE

+49 (0)40 – 33 44 71 33

Mon – Fri from 8 am to 7 pm CET
Sat from 10 am to 8 pm CET

EMAIL US AT

customerservice@braun-hamburg.com