FAQ

In our online shop, you may pay by invoice, PayPal, Amazon Pay or credit card (VISA, MasterCard, AMEX). Your credit card will be charged upon shipping.

Learn more about payment methods here.

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In our online shop, you may pay by invoice (only in Germany), Paypal, Amazon Pay or credit card (VISA, MasterCard, AMEX). Your credit card will be charged upon shipping.

Customers in the Netherlands can also choose to use iDEAL | Wero.

As we make advance deliveries in case of purchase against invoice, you will authorise us to transmit your details for credit scoring/check to Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany. Based on the result of the address and credit check, BRAUN Hamburg reserves the right to refuse a purchase against invoice.

1. Only returning customers with a registered customer account may conveniently pay on invoice. Unfortunately, we cannot offer this service to new customers and guest-account orders.
2. The billing address must be identical to the shipping address, and it must be in Germany.
3. Shipping to a Packstation, via DHL Express GoGreen or express courier is not possible.
4. For the purposes of the credit scoring/check, Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany, will send us the address and credit details stored in their database under your name, including derived score values based on mathematical-statistical methods, to the extent that we have credibly demonstrated our legitimate interest. BRAUN Hamburg can only grant invoice payment when a sufficient credit score is met.
5. BRAUN Hamburg provides payment terms of 10 days after receipt of merchandise. Any bank transfer fees are to be borne by the purchaser. In case you have already returned individual items from an invoice, the listed invoiced amount can be reduced by the price of the returned items.

BRAUN Hamburg GmbH & Co. KG

Bank: Commerzbank
IBAN: DE 78 2004 0000 0247 7420 00
SWIFT/BIC: COBADEFFXXX

Bank: UniCredit Bank AG
IBAN: DE63 2003 0000 0030 6989 06
SWIFT/BIC: HYVEDEMM300

Please note: A purchase against invoice is not available for personalised items.

You can pay on our website securely and easily via PayPal. PayPal accepts payments up to a purchase price of max. EUR 8.000.

1. Select PayPal in the 'Payment' order step.
2. In the next step, you are automatically forwarded to PayPal for payment.
3. If you are already a PayPal customer, you can log in with your user details and confirm the payment.
4. If you do not have a PayPal account yet, you can open one and then confirm payment. Please note that your order is not complete until payment has been confirmed with PayPal.
5. Complete your order with us by clicking on "complete purchase" in the final step.
6. The merchandise will be prepared for shipment and dispatched on the day of payment confirmation by PayPal or on the following workday at the latest. We generally receive payment within a few minutes of conclusion of contract.

Please note: Credit notes from returns are always credited to the PayPal account used for the purchase. You can individually decide and specify in PayPal whether you would like to further use the credit to your PayPal account directly for PayPal or transfer it back to your bank account or credit card account. We do not have any influence on this.

Amazon Pay lets you use the payment and shipping information from your Amazon customer account to make a payment.

1. In your shopping bag, click on the button Pay with ‘amazon pay’.
2. An Amazon log-in screen will open.
3. Select your desired payment method (such as credit card or direct debit) and your shipping address among the options stored in your Amazon account.
4. Complete your order with us by clicking "complete purchase".
5. If you select Amazon Pay, your account will be charged upon shipment.

Credit notes: Credit resulting from returns will be charged back to the selected payment method.

Using Amazon Pay does not incur additional costs for you, and your payment information will not be forwarded to third parties. You can find more information about Amazon Pay as well as your order history at https://pay.amazon.de/.

1. First, you enter your credit card details in our SSL secured payment form. SSL (Secure Socket Layer) is an asymmetrical encryption method on the internet that protects your credit card details against hacking and manipulation during transmission.
2. Please note: The card holder's name has to be entered exactly as stated on the credit card. Please use only letters (a-z or A–Z) without special characters, numbers (0–9) or spaces in this field.
3. After successful credit card verification by the credit card provider, the invoice amount is initially authorised, i.e. reserved on your credit card, but not yet debited.
4. Your order will be processed within the delivery period stated under § 6.
5. The amount due will be debited upon shipment of the merchandise.

Credit notes: Credit notes from returns are credited back to your credit card.

We accept the following credit cards:

• Visa
• MasterCard
• American Express

Additional security when paying with Visa, MasterCard or American Express

The system verifies whether the credit card participates in the 3-D Secure programmes Visa Secure, MasterCard SecureCode or American Express SafeKey. They involve encryption and security procedures especially developed for these credit cards. If a credit card holder is registered in the 3-D Secure procedure through one of the registration methods, once the order has been completed, an additional query dialogue opens up which is directly linked to your bank and requests that you additionally enter a "secure code" (a password you have chosen or a dynamic password, which you will receive via SMS on your mobile phone after having entered your credit card information). The transaction is only completed using the correct password. If you are not registered, but your card-issuing bank supports the procedure, you will be requested to create the 3-D Secure password. If your credit card or your card-issuing bank is not registered for any of these procedures, the payment is processed without further authentication. For more information on the credit card security procedure, please refer to

• Verified by Visa Secure
• Mastercard SecureCode
• American Express SafeKey

The buyer is not allowed a lien or a right to refuse performance in commercial transactions – with the exception of uncontested or legally final counter-claims.

Your online security is very important to us, which is why we use the latest SSL technologies to transmit your personal data as well as your credit card data securely via our systems. We will not store your credit card information beyond this.

All payment information relevant for data protection (such as credit card numbers, valid date and security number) will be encrypted and directly transmitted to the respective payment service provider and not stored with us. As a registered customer, you may select the "Save payment data" option during the order process to easily save sensitive credit card data via a so-called "Alias" (token) for future purchases.You can edit and delete your information in "My customer account" under "My payment data". If you do not wish to save your credit card in your profile, you can enter your data again with every purchase.

If you prefer to place your order by phone, please get in touch with us. We are looking forward to your call!

American Express SafeKey is a 3-D Secure programme, confirming the identity of the cardholder through an additional password.

For you as a customer SafeKey is easy and convenient. If American Express already has the contact data of the cardholder (email and / or mobile phone), the cardholder is automatically registered for Safekey and a 'one time password' will be sent by email and / or sent via SMS to the cardholder.

If this information is not available, or should a cardholder wish to update his contact information, security questions have to be answered before the information can be adapted: < br > E.g. 4DBC (card check digit), date of birth, the last 4 digits of the postal code.

As soon as this has been done, the payment process can be continued and the one time password will be sent. The password must be used within 10 minutes in the payment process. After 10 minutes, a new one time password has to be requested.

iDEAL | Wero is a method of payment that enables consumers to pay online through their own bank in the Netherlands. A registration is not necessary. Paying with iDEAL | Wero, the consumer uses online banking from one of the participating banks. These are e.g. ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers.

1. Select iDEAL | Wero as payment method.
2. Select your bank..
3. Once the order has been completed, you are forwarded to the online banking offered by your bank.
4. After login, your payment details are already completed, please approve payment.
5. The bank immediately displays a payment confirmation.
6. You return to our online store, order and payment have succeeded.

Once you have added your selected items to the shopping cart, a field labelled “Redeem Voucher/Promotional Code” will appear below your selection. Please open this field and enter the alphanumeric code in the space provided.