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Braun Hamburg GmbH & Co. KG (hereafter referred to as "Braun Hamburg")
20095 Hamburg, Germany
Managing Directors: Jean Braun, Lars Braun
Hamburg Local Court: HRA 100723
VAT ID: DE814059171
Erich Braun Verwaltungsgesellschaft mbH
Hamburg Local Court: HRB 91256
Phone: +49 (0)40 – 33 33 44 70
operates an online shop (hereafter referred to as "online shop") and the corresponding sub-pages under the URL http://www.braun-hamburg.com. All orders via the online shop, as well as goods delivered and services rendered by us, are exclusively subject to these General Terms & Conditions in their most current version at the time of the order. The online shop is designed for orders by consumers. Merchants may also gladly place orders, the commercial reselling of the acquired merchandise, however, is prohibited.
Consumer’s right of withdrawal
Consumers have a statutory right of withdrawal. A consumer is every natural person that concludes a legal transaction for a purpose other than a commercial or self-employed professional activity.
You have the right to cancel this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day that you or the third party nominated by you, who is not the carrier, took possession of the last goods.
In order to exercise your cancellation rights, you must inform us (Braun Hamburg GmbH & Co. KG, Mönckebergstr. 17, 20095 Hamburg, Germany, Fax: +49 (0)40 / 33 44 71 03, email: firstname.lastname@example.org) with an unambiguous statement (e.g. letter sent by postal mail, fax or email) about your decision to cancel this contract. You may use our sample cancellation form, however it is not mandatory. You can fill in the sample cancellation form electronically or transmit another unambiguous statement on our website [https://www.braun-hamburg.com/cancellation-form]. If you choose this option, we will immediately send you (e.g. per email) a confirmation that we have received such cancellation.
To meet the cancellation period, it is sufficient to send a notification about the exercise of the cancellation rights before the end of the cancellation period.
If you cancel this contract, then we must immediately, or at the latest within fourteen days after the day on which the notification of your cancellation of the contract was received by us, pay back to you all payments which we have received from you, including the delivery costs (with exception of any additional costs which resulted from your selection of a different type of delivery to the cheapest standard delivery offered by us). For this repayment, we will use the same payment method which you used in the original transaction, unless it is expressly agreed otherwise with you; in no case will this repayment result in the payment of compensation. We may refuse this repayment until we have received the returned goods or you have provided evidence that the goods have been sent back, depending on which occurs first. You must immediately, and in any case at the latest within fourteen days from the day on which you informed us of the cancellation of the contract, send back or return the goods to us (Braun Hamburg GmbH & Co. KG, Mönckebergstr. 17, 20095 Hamburg, Germany). The time period is observed if you send the goods before expiry of the fourteen day time period. We bear the costs for return of the goods. You must only compensate us for any diminished value of the goods if this loss in value can be ascribed to an unnecessary handling of the goods carried out by you when testing the condition, properties and functionality of the goods.
According to statutory regulations, the cancellation right does not apply in case of:
Furthermore, the cancellation right expires in case of:
We will store your order details. You will receive a confirmation receipt for your order via email, including the cancellation information that you may print out and save.
|Point of delivery||Shipping type||Shipping costs**||Delivery time, calculated after receipt of order|
|Germany||UPS Standard||EUR 0.00||1-2 working days|
|Germany||DHL Paket||EUR 0.00||2-5 working days|
|Germany||DHL Express||EUR 10.00||1 working day*|
|Hamburg***||Express courier||EUR 15.00||max. 3 hours|
|In-Store Hamburg****||Pick up||EUR 0.00||1-2 working days|
|Austria||UPS||EUR 0.00||2-4 working days|
|Belgium||UPS||EUR 15.00||2-4 working days|
|Bulgaria||UPS||EUR 15.00||2-4 working days|
|Croatia||UPS||EUR 15.00||2-4 working days|
|Czech Republic||UPS||EUR 15.00||2-4 working days|
|Denmark||UPS||EUR 0.00||2-4 working days|
|Estonia||UPS||EUR 15.00||2-4 working days|
|Finland||UPS||EUR 15.00||2-4 working days|
|France||UPS||EUR 15.00||2-4 working days|
|Greece||UPS||EUR 15.00||2-4 working days|
|Hungary||UPS||EUR 15.00||2-4 working days|
|Ireland||UPS||EUR 15.00||2-4 working days|
|Italy||UPS||EUR 15.00||2-4 working days|
|Lithuania||UPS||EUR 15.00||2-4 working days|
|Latvia||UPS||EUR 15.00||2-4 working days|
|Luxembourg||UPS||EUR 15.00||2-4 working days|
|Monaco||UPS||EUR 15.00||2-4 working days|
|The Netherlands||UPS||EUR 15.00||2-4 working days|
|Poland||UPS||EUR 15.00||2-4 working days|
|Portugal||UPS||EUR 15.00||2-4 working days|
|Sweden||UPS||EUR 15.00||2-4 working days|
|Slovakia||UPS||EUR 15.00||2-4 working days|
|Slovenia||UPS||EUR 15.00||2-4 working days|
|Spain||UPS||EUR 15.00||2-4 working days|
|United Kingdom||UPS||EUR 15.00||2-4 working days|
|Liechtenstein||UPS Express Saver||EUR 25.00||2-4 working days|
|Norway||UPS Express Saver||EUR 25.00||2-4 working days|
|Switzerland||UPS Express Saver||EUR 25.00||2-4 working days|
|Australia||UPS Express Saver||EUR 45.00||2-4 working days|
|Canada||UPS||EUR 45.00||2-4 working days|
|Hong Kong||UPS Express Saver||EUR 45.00||2-4 working days|
|Japan||UPS Express Saver||EUR 45.00||2-4 working days|
|Singapore||UPS Express Saver||EUR 45.00||2-4 working days|
|South Korea (Republic of Korea)||UPS Express Saver||EUR 45.00||2-4 working days|
|United Arab Emirates||UPS Express Saver||EUR 45.00||2-4 working days|
|United States||UPS Express Saver||EUR 45.00||2-4 working days|
* Orders received by 2 pm CET from Monday to Friday (except for public holidays) are delivered by 12 noon on the next working day.
** For shipping costs with a point of delivery in Germany (domestic) and the EU, the cost of shipping includes VAT. The shipping costs for a point of delivery outside the EU (Switzerland, Norway, United States) does not include VAT.
*** Express courier: Courier delivery is only possible in the city limits of Hamburg and for payment by credit card, PayPal or SOFORT - Online bank transfer (Klarna.). Same day delivery for orders received by 4 pm CET from Monday to Friday (except for public holidays).
**** Pick up in-store - Click & Collect: A pickup in our stores Mönckebergstraße or Kaisergalerie is possible if paying by credit card, PayPal or SOFORT - Online bank transfer (Klarna.). During pick up, a valid photo ID with the name and surname of the customer is required for verification purposes.
For partial shipments, shipping costs are charged only once.
For deliveries to non-EU countries, the article prices stated are net prices, i.e. the sales prices exclusive of 19% VAT.
The delivery time to countries subject to customs duty takes two to four working days, depending on the shipping type and destination. We wish to point out that we bear the costs for door-to-door shipping, the insurance of the merchandise, as well as all costs for accompanying documents.
For deliveries to countries outside of the European Union, other costs may be incurred, in such individual cases Braun Hamburg is not responsible for the costs and these shall be borne by the customer. These include costs for money transfers through banks (e.g. foreign bank charges, bank transfer fees, exchange rates) or import duties and/or taxes (e.g. customs duties). Such costs may also be incurred if the payment is not made within a country in the European Union, but rather the customer makes a money transfer payment from a country outside of the European.
Any payable import sales tax, along with any customs fees, are collected from the recipient by the shipping company (respective partner forwarding agent in the delivery country).
Please note that in case of a return it is not the responsibility of Braun Hamburg to refund any additional incurring costs such as customs duties or import sales taxes.
You may pay your order with Braun Hamburg by purchase against invoice, instant funds transfer, PayPal, Amazon Pay and credit card.
Customers from the Netherlands may also pay their order with Braun Hamburg by iDEAL
If we prepay the merchandise, e. g. in case of purchase against invoice, you authorise us to transmit your details for the purpose of a credit scoring/check to Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany. Based on the result of the address and credit check, Braun Hamburg reserves the right to refuse a purchase against invoice.
Please note that some banks charge additional fees for international transfers or services, which you must bear. Such charges do not come from Braun Hamburg and should be clarified beforehand with your bank.
All payments and credit notes will be handled in the currency chosen for the purchase (EUR). Braun Hamburg is not liable for any exchange rate differences between the original purchase date and the refund date. Potential losses due to currency fluctuations will not be refunded.
Please note: A purchase against invoice is not available for personalised items.
Instant funds transfer is the direct transfer procedure of SOFORT AG. It enables a quick and safe purchase and is considered one of the most secure methods of online payment. A registration is not required – you can pay easily and securely with your online banking details. Braun Hamburg will receive a real-time confirmation upon completion of the instant funds transfer and can ship the ordered merchandise immediately. This method of payment meets the high security standards of online banking and offers TÜV-certified data protection.
You can pay on our website securely and easily via PayPal. PayPal accepts payments up to a purchase price of max. EUR 8,000.
Credit notes from returns are always credited to the PayPal account used for the purchase. You can individually decide and specify in PayPal whether you would like to further use the credit to your PayPal account directly for PayPal or transfer it back to your bank account or credit card account. We do not have any influence on this.
Amazon Pay lets you use the payment and shipping information from your Amazon customer account to make a payment.
If you select Amazon Pay, your account will be charged upon shipment.
Credit notes: Credit resulting from returns will be charged back to the selected payment method.
Using Amazon Pay does not incur additional costs for you, and your payment information will not be forwarded to third parties. You can find more information about Amazon Pay as well as your order history at https://payments.amazon.de
We accept the following credit cards:
Additional security when paying with Visa, MasterCard or American Express
The system verifies whether the credit card participates in the 3-D Secure programmes Verified by Visa, MasterCard SecureCode or American Express SafeKey.
They involve encryption and security procedures especially developed for these credit cards. If a credit card holder is registered in the 3-D Secure procedure through one of the registration methods, once the order has been completed, an additional query dialogue opens up which is directly linked to your bank and requests that you additionally enter a "secure code" (a password you have chosen or a dynamic password, which you will receive via SMS on your mobile phone after having entered your credit card information). The transaction is only completed using the correct password. If you are not registered, but your card-issuing bank supports the procedure, you will be requested to create the 3-D Secure password.
If your credit card or your card-issuing bank is not registered for any of these procedures, the payment is processed without further authentication. For more information on the credit card security procedure, please refer to:
Verified by Visa
American Express SafeKey
Credit notes: Credit notes from returns are credited back to your credit card.
iDEAL is a method of payment that enables consumers to pay online through their own bank in the Netherlands. A registration is not necessary. Paying with iDEAL, the consumer uses online banking from one of the participating banks. These are e.g. ABN AMRO, ASN Bank, Friesland Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank oder Van Lanschot Bankiers.
If you have a gift card worth 50 €, 100 €, 500 € or 1,000 € for our online store, you can reduce the purchase price to be paid for the available balance on your gift card. There may be one or more gift cards that can be redeemed per purchase.
Note: Please note that the gift card is redeemable only in the online shop! A cash payment of the credit on the gift card is not possible.
If you have any questions or would like to submit a complaint, please do not hesitate to contact our Customer Service Team:
Phone: +49 (0)40 – 33 44 71 33
Mon – Fri from 8 am to 6 pm CET
Fax: +49 (0)40 – 33 44 71 03
We will endeavour to answer your query within 24 hours on working days.
All rights to photos, films and texts published on our online shop are reserved to us or our partners. Any use, reproduction, editing or storage without express permission or without legal authorisation is not permitted.
May 2019, © braun-hamburg.com
20095 Hamburg, Germany
Phone: +49 (0)40 – 33 44 70
Fax: +49 (0)40 – 33 44 71 03
+49 (0)40 – 33 44 71 33
Mon – Fri from 8 am to 6 pm CET
Sat from 10 am to 6 pm CET
Fashion, Trends & Lifestyle
+49 (0)40 / 33 44 71 33
MON - FRI 8 am - 6 pm
SAT 10 am - 6 pm
+49 (0)40 / 33 44 70
MON - FRI 10 am - 7 pm
SAT 10 am - 6 pm
Designer menswear at BRAUN Hamburg: the long-standing, family-owned company represents an assortment of luxury garments that is unparalleled in Germany, not least due to its close relationship with premium manufacturers from all over the world. The BRAUN Hamburg online shop offers more than 150 international menswear brands as well as high-quality editorial content. An all-embracing commitment to service is what has made BRAUN so unique over the years, in addition to making international brands and luxury designs available to their fashion-conscious clientele 24/7. Our customers, their individual needs and a personal approach are at the heart of the BRAUN philosophy, with excellent service well beyond the ordinary.