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Cancellation Policy

Cancellation information for consumers as defined by Section 13 of the German Civil Code (BGB)

Consumer’s right of withdrawal
Consumers have a statutory right of withdrawal. A consumer is every natural person that concludes a legal transaction for a purpose other than a commercial or self-employed professional activity.


You have the right to cancel this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day that you or the third party nominated by you, who is not the carrier, took possession of the last goods.
In order to exercise your cancellation rights, you must inform us (Braun Hamburg GmbH & Co. KG, Mönckebergstr. 17, 20095 Hamburg, Germany, Fax: +49 (0)40 / 33 44 71 03, email: customerservice@braun-hamburg.com) with an unambiguous statement (e.g. letter sent by postal mail, fax or email) about your decision to cancel this contract. You may use our sample cancellation form, however it is not mandatory. You can fill in the sample cancellation form electronically or transmit another unambiguous statement on our website [http://www.braun-hamburg.com/cancellation-form]. If you choose this option, we will immediately send you (e.g. per email) a confirmation that we have received such cancellation.
To meet the cancellation period, it is sufficient to send a notification about the exercise of the cancellation rights before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, then we must immediately, or at the latest within fourteen days after the day on which the notification of your cancellation of the contract was received by us, pay back to you all payments which we have received from you, including the delivery costs (with exception of any additional costs which resulted from your selection of a different type of delivery to the cheapest standard delivery offered by us). For this repayment, we will use the same payment method which you used in the original transaction, unless it is expressly agreed otherwise with you; in no case will this repayment result in the payment of compensation. We may refuse this repayment until we have received the returned goods or you have provided evidence that the goods have been sent back, depending on which occurs first. You must immediately, and in any case at the latest within fourteen days from the day on which you informed us of the cancellation of the contract, send back or return the goods to us (Braun Hamburg GmbH & Co. KG, Mönckebergstr. 17, 20095 Hamburg, Germany). The time period is observed if you send the goods before expiry of the fourteen day time period. We bear the costs for return of the goods. You must only compensate us for any diminished value of the goods if this loss in value can be ascribed to an unnecessary handling of the goods carried out by you when testing the condition, properties and functionality of the goods.

According to statutory regulations, the cancellation right does not apply in case of:

  • contracts for delivery of merchandise that is not pre-manufactured and the production of which requires an individual selection or specification by the consumer or which is clearly tailored to the individual requirements of the consumer.

Furthermore, the cancellation right expires in case of:

  • contracts for the delivery of sealed merchandise that is not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery.

Cancellation Policy (PDF)


BRAUN Hamburg
Mönckebergstr. 17
20095 Hamburg, Germany

Phone: +49 (0)40 – 33 44 70
Fax: +49 (0)40 – 33 44 71 03


+49 (0)40 – 33 44 71 33

Mon – Fri from 8 am to 6 pm CET
Sat from 9.30 am to 6 pm CET




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